Privacy Policy For State Residents

 

Last Updated: May 12, 2023

 

This Privacy Policy For State Residents (“State Privacy Policy”) supplements the information contained in Paw Brands, LLC (D/B/A Paw.com) and its subsidiaries and affiliates companies/brands (collectively, “Paw.com”, “us”, “our” or “we”) Privacy Policy and applies solely to all visitors, users and others who reside the states listed below (“you”). We adopt this notice to comply with state laws, including but not limited to the California Consumer Privacy Act of 2018 (the “CCPA”), the California Privacy Rights Acts (the “CPRA”), the Colorado Privacy Act (the “CPA”), the Connecticut Act Concerning Personal Data Privacy and Online Monitoring (the “PDPOM”), Nevada Revised Statues § 603.A.300-360 (the “NRS”), the Utah Consumer Privacy Act (the “UCPA”), and the Virginia Consumer Data Protection Act (the “VCDPA”).

 

We encourage you to refer to this State Privacy Policy periodically.

 

PLEASE READ THIS STATE PRIVACY POLICY CAREFULLY. YOUR USE OF THIS WEBSITE SIGNIFIES YOUR AGREEMENT TO THIS STATE PRIVACY POLICY.

 

  1. Residents of California; 
  2. Residents of Colorado; 
  3. Residents of Connecticut; 
  4. Residents of Nevada; 
  5. Residents of Utah;
  6. Residents of Virginia;
  7. Do Not Sell or Share My Personal Information; Making Requests or Exercising Your Rights;
  8. Verifying Request or Exercise of Rights; 
  9. Changes to this State Privacy Policy 

 

 

  1. Residents of California

 

Any terms defined in the CCPA have the same meaning when used in this Residents of California section of the State Privacy Policy.

 

Residents of California may have the right to:

 

  • Request we disclose certain information to you about our collection, use, disclosure and sale of your personal information over the past twelve (12) months. We collected, disclosed (for business purposes) and/or sold the following categories of personal information from consumers within the last twelve (12) months:
Category Examples Collected Disclosed Sold
Identifiers A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers. Yes Yes No
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.Some personal information included in this category may overlap with other categories. Yes Yes No
Protected classification characteristics under California or federal law Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information). Yes Yes No
Commercial information Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. Yes Yes No
Biometric information Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data. Yes Yes No
Internet or other similar network activity Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement. Yes Yes No
Geolocation data Physical location or movements. Yes Yes No
Sensory data Audio, electronic, visual, thermal, olfactory, or similar information. Yes Yes No
Professional or employment-related information Current or past job history or performance evaluations. No N/A No
Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)) Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. No N/A No
Inferences drawn from other person information Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. Yes Yes No

 

  • Request we delete any of your personal information that we collected for you and retain, subject to certain exception.
  • Direct us not to sell your personal information at any time. We do not sell your personal information.
  • Beginning January 1, 2023, California residents may have additional rights under the California Privacy Rights Act, effective on January 1, 2023 (the “CPRA”) to:
    • Direct us not to share your Personal Information at any time.
    • Correct inaccuracies in their Personal Information.
    • Direct us not to use certain sensitive information.

 

We will not discriminate against California residents exercising any of their rights under the CCPA.

 

As of July 1, 2022, we have received, complied, and denied the following number of requests for California residents in the preceding twelve (12) months:

 

Request Received Complied Denied Average Response Time

Request to Know

 0 N/A
N/A
N/A
Request to Delete 0
N/A
N/A
N/A
Request to Opt-Out 0
N/A
N/A
N/A

 

 

Residents of California may also have the right to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes.

 

  1. Residents of Colorado

 

 

Any terms defined in the Colorado Privacy Act, effective on July 1, 2023, (the “CPA”) have the same meaning when used in this Section 2 of this State Privacy Policy.

 

Beginning July 1, 2023, residents of Colorado may have the right to:

 

  • Confirm whether we process their personal information;
  • Access and delete certain personal information;
  • Correct inaccuracies in their personal information, taking into account the information’s nature and processing purpose;
  • Data portability;
  • Opt-out of personal data processing for targeted advertising and sales; and
  • Opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects.

 

  1. Residents of Connecticut

 

Any terms defined in the Connecticut Act Concerning Personal Data Privacy and Online Monitoring, effective on July 1, 2023, (the “PDPOM”) have the same meaning when used in this Section 3 of this State Privacy Policy.

 

Beginning July 1, 2023, residents of Connecticut may have the right to:

 

  • Confirm whether we process their personal information;
  • Access and delete certain personal information;
  • Correct inaccuracies in their personal information, taking into account the information’s nature and processing purpose;
  • Data portability;
  • Opt-out of personal data processing for targeted advertising and sales; and
  • Opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects.

 

  1. Residents of Nevada

 

Any terms defined in the Nevada Revised Statues § 603.A.300-360 (the “NRS”) have the same meaning when used in this Section 4 of this State Privacy Policy. Residents of Nevada may have the right to a limited right to opt-out of certain sales of Personal Information.

 

Residents of Nevada may have the right to a limited right to opt-out of certain sales of Personal Information:

 

We do not currently sell data triggering Nevada’s opt-out requirements.

 

 

 

  1. Residents of Utah

 

Any terms defined in the Utah Consumer Privacy Act, effective on December 31, 2023, (the “UCPA”) have the same meaning when used in this Section 5 of this State Privacy Policy.

 

Beginning December 31, 2023, residents of Utah may have the right to:

 

  • Confirm whether we process their personal information;
  • Access and delete certain personal information;
  • Data portability; and
  • Opt-out of personal data processing for targeted advertising and sales.

 

 

  1. Residents of Virginia

 

Any terms defined in the Virginia Consumer Data Protection Act, effective January 1, 2023, (the “VCDPA”) have the same meaning when used in this Section 6 of this State Privacy Policy.

 

Beginning January 1, 2023, residents of Virginia may have the right to:

 

  • Confirm whether we process their personal information;
  • Access and delete certain personal information;
  • Data portability;
  • Opt-out of personal data processing for targeted advertising and sales;
  • Correct inaccuracies in their personal information, taking into account the information’s nature and processing purpose; and
  • Opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects.

 

  1. Do Not Sell or Share My Personal Information; Making Requests or Exercising Your Rights

 

State residents, or their authorized agents if permitted under applicable law, exercising their right to opt-out of the sale or sharing of their personal information, or limit the use of their sensitive personal information, may do so by contact us by:

  • emailing us at privacy@paw.com;
  • emailing us at donotsell@paw.com, if you are requesting or exercising your right that we do not sell or share your personal information, or that we limit the use of your sensitive personal information (for more information about how to opt-out of receiving targeted advertising from certain third-party advertisers, please see our Cookies and Tracking Notice);
  • calling us at 1 (800) 607-1865;
  • sending us a written request by mail to:
Paw Brands, LLC (D/B/A Paw.com)
Attn: Privacy Officer
701 N. Andrews Ave.
Fort Lauderdale, FL 33311

 

Your request or exercise of your right must provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative, which should include:

  1. The state of which you are a resident;
  2. Description of your request/exercise of your right, with sufficient detail that allows us to properly understand, evaluate, and respond; and
  3. Either:
    • Identifying personal information; or
    • Using your password protected customer account, if any.

 

Please note that we cannot delete your personal information except by also deleting your customer account, if any. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

 

 

  1. Verifying Request or Exercise of Rights

 

Only you, or someone legally authorized to act on your behalf, may make a request to know or delete related to your personal information. You may also make a request to know or delete on behalf of your child.

 

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. You do not need to create a customer account with us to submit a request to know or delete. However, we do consider requests made through your password protected customer account sufficiently verified when the request relates to personal information associated with that specific account. We will only use personal information provided in the request to verify the requestor's identity or authority to make it.

 

 

  1. Changes to this State Privacy Policy

 

We reserve the right to amend this State Privacy Policy at any time to reflect changes to our practices or the law. We will make the revised State Privacy Policy accessible through the Services. Please check the Site and Services periodically for updates.

 

The date at the top of this State Privacy Policy tells you when it was last updated. If we make material changes to the way we collect or use your information, you will be provided with appropriate notice, including, but not limited to, by posting the updated State Privacy Policy on this website, and providing notice in accordance with legal requirements. Any changes to this State Privacy Policy will become effective when the revised State Privacy Policy is posted. By continuing to use the Services following any changes to this State Privacy Policy, you acknowledge you have read and understand the updated State Privacy Policy, and you understand how make requests or exercise your rights consistent with any state rights you may have.

 

OUR BRAND

In 2019, we rebranded our company from Treat A Dog to Paw.com. At Paw.com, we'll continue to listen to your feedback and create new and innovative products that improve the quality of life for dogs and dog parents!

OUR PRODUCTS

The size of the dog bed you need will depend on the length of your dog. The best way to determine the right size is to measure your dog from the tip of the nose to the base of the tail; this is the minimum length the bed needs for your dog to stretch out.

Our beds also have a size guide on their product pages that can give additional information on bed sizing.

We sell dog bed replacement covers separately for some of our memory foam dog beds. Please make sure to purchase the same size and style cover as your bed. If you have any questions about the bed size you ordered, please send an email to support@paw.com with your order#.

An orthopedic memory foam bed offers a number of benefits to senior dogs or dogs with arthritis or hip dysplasia. These include additional support for the dog’s joints and muscles, along with improved weight distribution when your dog is resting. It’s also great for puppies, providing support from the start to help prevent future ailments from developing.

An orthopedic memory foam bed is great for dogs of all ages! For big dogs and breeds prone to hip dysplasia or joint problems later in life, it’s recommended to provide them with full support from a young age to prolong joint health.

Both! Orthopedic means that the bed or mattress is designed to support the bones and joints, and to alleviate pain. Our memory foam dog beds are considered orthopedic as the pressure-relieving memory foam base will help support a dog's bones and joints.

Our PupRug™ Beds, including the PupRug™ Faux Fur Orthopedic Beds, PupRug™ Runners, and PupRug™ Faux Animal Print Beds have a memory foam base that measures approximately 2 inches thick.

In 2019, we started rebranding our company from Treat A Dog to Paw.com. Our award-winning PupRug™ and popular PupProtector™ product lines, which were previously under the Treat A Dog brand name at www.treatadog.com are now being sold and will continue to be sold at www.paw.com. At Paw.com, we'll continue to introduce new and innovative products that make you as happy as they make your furry family members!

No. The fur you see on many of our items is a synthetic, ultra-soft faux fur fabric. 

Brush and fluff up the faux fur using a dog care brush with widely spaced metal bristles – this kind of brush is called a slicker brush. Brush and fluff carefully so you don't damage the faux fur's fabric.

Shedding may occur and is normal with faux fur products, especially in the beginning, but after a few days, the shedding should stop as the loose fibers have been discarded. Washing the faux fur covers of the bed and the faux fur blankets on cold wash delicate cycle should help the faux fur to stop shedding.

We offer a ten-year guarantee against flattening for all of our memory foam mattresses. If you experience any flattening of the bed foam within that time, please send a photo to support@paw.com with a photo of the flattened foam for quality assurance purposes.

PAYMENT OPTIONS

Klarna is a payment method that allows you to spread the cost of your purchase over 4 equal installments. Payment one is taken when you place the order, the next three payments are charged every 2 weeks. Just enter the credit card details of your choice and make automatic payments every 2 weeks. No credit checks, and no interest fees when you pay on time. 

Payment reminders will be sent from Klarna 2 days before each payment is taken. Payments can't be made early, and scheduled payment dates can't be changed. 

If you return any items on your order, your Klarna statement will be updated accordingly.

If you’ve returned your whole order, then your invoice will be adjusted, and you'll receive a refund from Klarna within 10 business days for all payments you have made.

Your refund will be issued back to your original payment method. If you haven't paid all of your installments, then the rest of your payments will be cancelled.

If you have returned some of your items, then your invoice will be adjusted to reflect what you have returned. Any returns will reduce the outstanding balance from the last installment which may get rid of an installment or reduce the installment costs.

You can use any of the payment methods listed below to pay for your order:

Visa, Mastercard, American Express, Discover, PayPal, Amazon Pay, Klarna 

SHIPPING

We use UPS, USPS or DHL to get our products to your door. Please make sure to input the correct address when completing your order.

Orders are typically processed within within 48 hours.

Due to unusually high amount of orders, our current delivery times may be a bit longer than normal. We appreciate your patience and are doing our best to ship all orders as soon as possible. 

Shipping is free for Silver and Gold Paw V.I.P.P. (Very Important dog Parent members).

RETURNS

Read our full return policy.